ITSM INTEGRATION

automatenext.ai has the capability to integrate with the IT Service Management tools available in the market. While sitting on the ITSM tool, automatenext.ai provides with the functionality to manage tickets directly through the automateNext dashboard itself. With the help of automateNext, ITSM consoles have access to real-time end user data, enabling companies to become more efficient in terms of incident management and IT governance. The integration helps the L1 service desk team to become more proactive and efficient.

MULTIPLE INTEGRATION CAPABILITIES

automatenext.ai seamlessly integrates with few of the most prominent ITSM tools in the industry like Symphony Summit and ServiceNow. This integration helps reduce MTTR across incitement management processes with self-service remediation as well as self-healing automation

CONFIGURATION MANAGEMENT DATABASE (CMDB)

ITSM CMDB is populated by Automatenext with real-time user analytics, information on hardware and software assets, end point data, audit logs, root cause analysis and more. This enables automateNext to trigger automated processes as soon as any potential issue is identified.

KNOWN ERROR DATABASE (KEDB) OR KNOWLEDGE BASE MANAGEMENT

automateNext populates and continuously updates the ITSM Knowledge base with all available real-time information and analysis regarding the potential issues and their mitigation solutions, so that those process can be quickly triggered and automated for any similar issues that might hamper the performance in the future.

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